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Six mantras to get the best car loan deal


These tips can save a lot of money for every car loan customer

Image: VW Cross Polo. Photograph: Kind courtesy, Volkswagen

Believe it or not, buying a car is still considered a status symbol in India. Though the advent of the small car has created a huge dent in this reputation, but the fact still remains that a car is a cherished dream of every Indian. Owning a car is made simpler by the fabulous offers by various banks and car finance companies in India on almost every car model. Now, you don’t need to book a car (most of the models) in advance, there is no requirement that you pay entire cost of the car in cash, just have a part of the total cost, add some creditworthiness and rest is filled up by a decent car loan.

Almost every car, be it used or new, is financed and accessible to all those who inspire confidence in banks and car finance companies.

With the car loan taking so much importance and lots and lots of information bombarded on the average consumer via different media, it is very easy to get lured into a trap. To know the intricacies of car loans is the only way one can avoid getting into an unwanted situation and later repent in leisure.

Here we take a look at few such things, which can save a lot for every car loan customer.

1. Borrow as little as possible

Remember every paisa you borrow has to be paid back to the bank or finance company with interest. So, the less you borrow the better it will be. In addition, the interest payments will be lesser and loan can be paid off within a short period. This also means that you should pay a good sum as the down payment for your car loan.

Of course, arranging this down payment can be a daunting task, but if you are able to do it without pushing too hard, go for it.

2. Popular models have better interest rates and good tie-ups

If you are looking for a model, which is rarely seen on road, be prepared to shell out more. Higher interest rates, processing fees, down payments and other charges greet those who are looking for an offbeat model. On the other hand cheaper terms make the popular models better option to buy.

Good reputation, great after sales service, and low maintenance make a car popular and backed by a good car loan they become simply irresistible.

3. An on-road price car loan is definitely better than ex-showroom one

Banks providing car loan at on road prices include the registration charges, insurance, road tax and other costs associated with the car purchase thus making it a comprehensive solution. On the other hand if you go for a car loan at ex-showroom price, you will have to shell out the road tax, insurance, registration charges and any other costs from your pocket and this will be in addition to the down payment you have made.

4. Compare and find the lowest interest rate and EMI

The car loan market is very competitive, and there are many players vying for your attention. By all means contact them and ask for quotes. Choose the one, which offers the best deal on your favourite mode.

5. Processing fees and other costs are negotiable

Do you have consistent credit card repayment record? Does the bank see you as a credit worthy individual? In that case, chances are good that with a little negotiation you can get the processing fees waived. Banks want customers who can take a loan and repay it completely with interest. A trouble free customer always has more worth than processing fees.

6. An offer which looks too lucrative can be deceptive

Dealers and small time companies, in order to lure in needy customers, come out with sugar coated offers which appear too unreal. By posing as agents of big lending companies and banks, they take guarantee to provide a car loan for persons with all backgrounds and without any checks on income and other credentials. These offers can land you in big trouble, beware!

Remember, information is power and this applies to the car loans also. The more you know about them, the better equipped you will be to negotiate a good deal.



Finance companies, banks cash in on the festive spirit

Offers of cash-back, 0% interest rates and overseas trips made to woo buyers

Mumbai, October 21:

It is Diwali time again and banks and non-banking finance companies are trying to woo customers with attractive offers such as cash-back, zero per cent interest, ultra-quick loan approvals, extra reward points, and, in some cases, even an overseas trip.

The idea: Amid weak credit demand in the financial year so far, banks are trying to grab market share when the consumer propensity to spend is high.

Private lender HDFC Bank, for instance, is trying to entice customers to spend, by offering a range of discounts on the use of debit and credit cards for purchases.

Parag Rao, Senior Executive Vice-President, Business Head – Card Payment Products & Merchant Acquiring Services, HDFC Bank, said: “During the festive season, consumer spending is at the highest and credit card transactions are usually of bigger ticket size compared to cash.

“Hence, merchants and banks promote the usage of cards with these deals.”

HDFC Bank is offering various cash-back schemes, two-wheeler financing up to 90 per cent as well as reward points on credit and debit card purchases especially through e-commerce websites and at lifestyles stores.

Since the loan demand is weak, other banks such as State Bank of India, HDFC Bank and ICICI Bank are also relying more on reward points and various card and cash-back schemes to boost credit demand to ride on the consumer spending wave during Diwali.

Big ticket

India’s largest non-banking consumer finance company, Bajaj Finance, on the other hand is trying to woo customers by offering them a trip to Europe or a chance to win cars.

The Pune-based company is looking to increase its loan book size by 1.5 times during this festival period.

In the quarter ended September 30, the company reported assets under management of ?28,000 crore. Ever since the company launched a series of festive offers across the product categories, it said it has achieved 80 per cent of its target.

“With its ongoing festive sales, the company aims to increase its market share to 25 per cent (from 16 per cent now), effectively ensuring that one in every four consumer durables sold in the country is financed by Bajaj Finance,” the company said in a press note issued on Tuesday evening.

The company expects 25 lakh loan applications across product categories in a span of about a month through the promotional offers in the season. On the other hand, banks are trying to push their offers silently through the various distributors they have partnered with.

According to Rao, “HDFC Bank promotes these deals through various touch points. Customers avail these deals as they are over and above the discount offered by the merchant. Typically, the number of customers transacting in the participating merchants’ increases by two-three times during the offer period.”

(This article was published on October 21, 2014)

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Higher cash payout dampens junk loan market

MUMBAI: The junk loan market has almost come to a halt. Banks are unable to offload bad loans after the Reserve

Bank of India

(RBI) changed the rules on loan sale this August.

The regulator has asked asset restructuring companies (ARCs), which deal in junk loans, to pay more cash for stressed assets — a move that has widened the price that ARCs are willing to pay and what banks demand.

Higher cash payout has prompted ARCs to reduce the valuation of the loan. But this has not gone down too well with the commercial banks. The market for bad loans had revived last year with banks selling close to Rs 50,000 crore of loans to ARCs.

In the first five months of the current financial year, industry experts said banks sold Rs 30,000 crore of bad loans for a consideration of Rs 15,000 crore. But since August, even as Rs 25,000 crore of bad loans were on block, only Rs 1,000 crore could be offloaded for a consideration of around Rs 600 crore.

Bankers said the revised formula in pricing of bad loans has had a big impact. In the revised norms, ARCs have to pay at least 15% of consideration amount in cash while the remaining could be in the form of security receipts (SRs). Prior to this, the structure was 5:95 wherein only 5% of the consideration was in cash and balance in SR. Today, it is 15:85. SRs are like debentures maturing after 5-8 years and ARCs declare their net asset values every year for the purpose of mark to market valuation. There are 14 ARCs, of which Arcil, Edelweiss, J M Financial and International ARC are the most active.

Bankers said that RBI revised the norms based on perception that ARCs are bidding too aggressively to acquire stress assets. In order to ensure ARCs have more skin in the game, it directed ARCs to pay more cash to buy distressed loans. Accordingly, ARCs will now have to subscribe to SRs to the extent of 15% of the consideration amount and pay cash to banks. “This means that ARCs will need higher capital and be very choosy about the assets they acquire and price they pay,” said Siby Antony, MD and CEO of Edelweiss ARC.

Public sector banks are keen to offload distress loans as non-performing assets continue to eat into their profits. However, most banks are unwilling to lower reserve price for the sale of loans.


Loan waiver: govt. mulls giving cash, coupons



Andhra Pradesh

economy, business and finance

macro economics

macro economics


economy, business and finance

The State government is planning to immediately provide cash of Rs.50,000 and coupon that can be cashed in six months or one year for the remaining amount to each eligible beneficiary of the crop loan waiver scheme.

Once the banks complete the process of identifying genuine beneficiaries and provide the government with the final list, a thorough scrutiny and final validation would be taken up, official sources said. In case, the bankers hand over the list by September 25 or 26 as promised by them, the government would try to finish the entire process by October 10 and all the details would be put online.

In the run-up to the elections, the Telugu Desam had promised to waive loans of farmers up to Rs. 1.5 lakh and those of DWACRA women self-help groups up to Rs.1 lakh.

While refusing to hazard a guess on the extent of fake or bogus crop loans taken by borrowers, the sources said there were different types of irregularities. For instance, there have been cases of multiple borrowings on the same land from two or three banks. “We want to come out with concrete figures only after validation,” the sources said.

The plan was to start with the lowest amount. It has been estimated that nearly 40 per cent of the borrowers come under the Rs.50,000 slab rate. In case there were 1,500 accounts in a branch, preference would be given to those in the Rs.50,000 bracket. If that was the case, the immediate outgo for the government would be Rs.10,000 or Rs.11,000 crore. The sources said for the rest of the borrowed amounts ranging from Rs.1,000 to Rs. 1 lakh, each farmer would get a coupon that could be cashed at a later date.

The government was also mulling buy-back option for coupons by the corporation proposed to be set up to deal with various aspects of farmers’ welfare. The corporation would buy the coupons and give cash to farmers who prefer to exercise that option.

Keywords: Andhra Pradesh Govt., cash coupons, cash Rs.50, 000,

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Loan scam: Probe spreads to UCO, Bank of Maharashtra

NEW DELHI: Widening its probe into what is turning out to be a mega cash-for-loan scam involving public sector banks, the CBI on Thursday registered two more inquiries against Bank of Maharashtra and UCO Bank.

The move came on a day when Prime Minister Narendra Modi referred to the swindle of public money by big borrowers. He said while small borrowers have a good track record in repaying loans, big borrowers are the ones who default. “I know what is happening in that sector,” he said at the launch of the PM’s Jan Dhan Yojana.

CBI is investigating whether Pawan Bansal, who has been arrested for arranging bribes for jailed Syndicate Bank CMD SK Jain, was also in league with Bank of Maharashtra and UCO Bank. The move will reinforce the fear of the finance ministry that the Syndicate Bank scam is part of a larger story of corruption in the state-owned banking sector. While the ministry has been cagey about disclosing details, a review of political appointees on the board of different banks is underway. Appointments which had not come into effect have been put on hold.

Bansal’s laptop, documents recovered from him and his interrogation has led the agency to several instances of irregularities in extending loan and credit facilities by banks. The two preliminary enquiries will look into alleged irregularities in the extension of credit facilities in the borrowers’ accounts, allegedly facilitated by Bansal’s company Altius Finserve.

SK Jain, former chairman and managing director of Syndicate Bank, who is arrested for bribery. (Getty Images file photo)

Sources said no private company or bank officials have been named in the two enquiries and that losses to to Bank of Maharashtra and UCO Bank are yet to be quantified. “We have found some records which seem to be dubious loans or extended credit facilities which went through Bansal. The senior officers of these two banks will be examined soon but those responsible for these loans are yet to be identified,” said an officer.

CBI director Ranjit Sinha told TOI that “more enquiries could be registered in coming days” as the agency teams are analyzing all the documents recovered earlier this month during the raids.

CBI had alleged in its FIR in the Syndicate Bank scandal that “Pawan Bansal, director of Altius Finserve Pvt Ltd, located at Nariman Point Mumbai, has been acting as middleman between senior level functionaries of PSU banks and the private companies through his firm on the pretext of providing financial services like credit solutions, debt capital market investment banking etc”.

Ranjit Sinha, director, CBI. (TOI photo by Sanjeev Rastogi)
Bansal was alleged to be regularly meeting bank officials for pursuing the loan proposals prepared and processed by his firm on behalf of his clients. “Bansal pursues the case of his client by exercising his personal influence over the bank officials and uses corrupt and illegal means to influence them,” CBI had alleged.

CBI sources say they are probing a larger conspiracy in the banking sector where officials of government-run banks are easing loan norms for private persons/companies against rules and regulations.

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SBI cuts home loan rates 5-15 bps, offers uniform rate


State Bank of India (SBI), the country’s largest lender, on Tuesday cut its home loan rates by 5-15 basis points to a uniform rate of 10.15%, making its loans the cheapest in the market for all new home loan customers.Irrespective of the quantum, women customers will get home loans at 10.10%. General customers can avail loans at 10.15% irrespective of the loan amount.Existing customers of the bank can avail of the rates after paying a nominal switch fee.One basis point is equivalent to one-hundredth of a percentage.Earlier, male customers could borrow up to Rs 75 lakh at 10.30% and women customers at 10.25%.A senior SBI official said, “We have lifted the slabs and made the rates uniform irrespective of the quantum of the loan. We will charge a nominal fee for existing customers who want to switch to the new schemes.”Experts said with corporate loan demand not reviving, banks are sitting on huge pile of cash which is forcing them cut rates on retail loans. SBI itself has excess cash of Rs 84,000 crore.With the Reserve Bank of India reducing the amount of money that banks are mandated to hold in government bonds in its monetary policy announced on August 5 and hopes corporate recovery dimming with the latest Supreme Court ruling cancelling the coal block allocation, retail loans will continue to be the focus of most banks, experts said.HDFC and ICICI Bank, the two other big players in the home loan market, recently cut rates to attract retail customers. HDFC, the second-largest mortgage lender, cut home loan rates to 10.15-10.65% for new salaried and self-employed professionals for loans up to Rs 75 lakh. The special rates are applicable for loans applied before August 31, and the first disbursement availed on or before September 30. For self-employed non-professional, HDFC charges higher rate of 10.25-10.75% for loans up to Rs 75 lakh.Earlier this month, ICICI Bank announced a single rate of 10.15% for all floating rate home loans up to Rs 5 crore for salaried individuals. For self-employed individuals, floating rate interest 10.15% for loans up to Rs 75 lakh and 10.35% for loans from Rs 75 lakh to Rs 3 crore. Women customers can get 10.10% for loans up to Rs 25 lakh.The new rate of interest is effective from August 14 for loans sanctioned up to August 31. The bank has also launched a 10-year fixed rate home loan product at 10.25%. […]

Mahuaa TV raised Rs 1,724 crore in loans through deception

Mahuaa TV raised Rs 1,724 crore in loans through deception – The Times of India

Investigations into how Bhojpuri channel Mahuaa TV — one of the biggest bank loan defaulters — raised hundreds of crores from PSU banks reveal that almost everyone seemed to have dipped into the cash pot of India’s banks, or at the least, feigned willful ignorance as every norm was broken.


Cairn tanks on $1.25-b loan to Sesa arm

July 24, 2014:

The Cairn India stock was marked down nearly 7 per cent in today’s trade. This is more a reflection of the market’s disappointment over the surprise revelation of a big-ticket loan given by the company to a related party, and less about Cairn’s weak show in the June quarter.

Cairn, in the June quarter, entered into an arrangement to lend $1.25 billion to a subsidiary of Sesa Sterlite – also a part of the Vedanta Group. Of this, $800 million has already been lent by Cairn for two years and the balance $450 million will be given in the coming quarters. The company’s stand that the interest rate on the loan – LIBOR plus 3 percentage points – will give the funds a better return than the 2 – 2.5 per cent they earn currently did not quite wash with the market.

One, lending the funds is a departure from the company’s earlier position that it will retain its formidable cash reserves for significant capital expenditures (about $3 billion) planned over the next few years to increase output from its mainstay Rajasthan asset. As of March 2014, Cairn had Rs 13,707 crore in rupee funds and $1.53 billion in dollar funds. The $1.25-billion loan facility is more than 80 per cent of the company’s dollar funds of March. Two, since Vedanta’s takeover of Cairn India in 2010-11, a section of the market has been worried that Cairn’s cash may be used to bail out weaker companies in the Vedanta Group. The loan facility to a subsidiary of Sesa Sterlite, which has not been in the best of health, seems to vindicate these concerns.

Sure, there’s a corporate guarantee given by Vedanta Resources Plc for this loan, but this is in the nature of a parent level guarantee and is not asset-backed. Also, it did not help that this major related-party loan transaction came as a surprise during Cairn’s June results conference call and was not disclosed by the company as and when it happened. The name of Sesa Sterlite’s subsidiary which gets the loan and the end use of these funds has also not been disclosed yet. Finally, if the $1.25 billion was surplus cash with Cairn, it would have earned higher returns if converted and deployed into rupee deposits. The 1-year LIBOR for dollar denominated loans is currently around 0.5 per cent per annum; so Cairn India will get a return of about 3.5 per cent on its loan to Sesa Sterlite’s subsidiary. Rupee deposits with Indian banks would have yielded the company a much better 9-10 per cent. Better still, the company could have returned the cash to shareholders through healthy dividends and buybacks. Last year, Cairn gave a dividend payout of about 22.5 per cent of its profits; this could have been raised. Also, in the share buyback programme which closed on Tuesday, Cairn acquired only 21.4 per cent of its planned purchase; after the sharp fall today, the stock, at Rs 323, trades lower than the maximum buyback price of Rs 335.

The management’s optimism about a big increase in Cairn’s oil and gas resource base in Rajasthan, and its roadmap to increase production sharply in the coming years did little to assuage market sentiment. Of course, it also did not help that the company’s June quarter performance was nothing to write home about, with profit down 65 per cent from the year-ago period. Even excluding the impact of the change in depreciation calculation which accounted for much of the profit decline, Cairn’s June quarter profit is down 13 per cent from the same period last year. Higher costs, including tax and Government outgo, along with lower foreign exchange gains more than offset the increase in overall output and better price realisation. Also, output at the Rajasthan block was 4 per cent lower compared with the preceding March quarter due to an unplanned outage.

(This article was published on July 24, 2014)



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Rolex for Casino Cash Fuels Singapore Pawnshop Growth

Yeah Lee Ching recalls when a lady walked into her pawnshop in Singapore and pledged a $10,000 diamond-studded gold Rolex watch to bankroll casino spending. She never came back for her jewelry.

Pawnbrokers are proliferating across Singapore as gamblers seeking short-term loans add to demand for quick cash from people struggling to make ends meet in the world’s most expensive city. The number of pawnshops in the city-state surged to 214 this year from 114 in 2008, according to a report by DMG & Partners Securities Pte. Loans disbursed by the industry jumped to S$5.5 billion ($4.4 billion) in 2013 from S$1.6 billion in 2007, government data show.

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“Pawnshops are the most-frequent automated teller machines for regular gamblers,” Ivan Ho, president of Singapore Pawnbrokers’ Association, said in an interview this month. “They need capital and pawnshops offer them loans that are reasonably priced.”

Since Singapore‘s two casinos opened in 2010, about 20 percent of the increase in pawnbroking activity is driven by clients raising money for gambling, said Ho, who’s also the owner of Heng Seng Pawnshop Co. The rest comes from business owners and low-income individuals who need quick cash to pay hospital bills and other unexpected costs.

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“I pawn my jewelry when the need arises,” said Vikki, a businessman who runs his own security agency and asked to only be identified by his first name. “The biggest loan I got was S$70,000 to cover salaries of my staff when payments from customers got delayed.” He was speaking last week outside the ValueMax Group Ltd. pawnshop in Little India, just across the street from competitor Maxi-Cash (MCFS) Financial Services Corp.

Shares of ValueMax and competitor MoneyMax Financial Services Ltd. (MMFS) were little changed at 9:29 a.m. in Singapore today. Maxi-Cash declined 1.6 percent to 30 Singapore cents while the benchmark Straits Times Index gained 0.2 percent.

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Living Costs

S. Pandian, a 50-year-old construction supervisor from India, was pawning a chain and gold ring at the same ValueMax shop. He said he earns about S$1,600 a month and sends most of it back to his family, making it hard to cover living costs.

ValueMax, Maxi-Cash and MoneyMax Financial Services Ltd. dominate the industry, owning almost 40 percent of all pawnshops in Singapore, according to DMG. Yeah Lee Ching, in whose shop the $10,000 Rolex was pawned, is the executive director of ValueMax.

The three companies raised a combined S$103 million from initial public offerings in the past two years to fund expansion, regulatory filings show. For MoneyMax, which forecasts revenue will climb to S$100 million in two years, it was the opening of the casinos that created a market opportunity.

Soaring Prices

“In Macau, you see casinos and pawnshops,” MoneyMax founder Peter Lim Yong Guan said in an interview on June 12. “That gave us an idea.” While Macau might have been the inspiration, MoneyMax’s Singapore clientele has turned out to be mainly people seeking money for living costs rather than gambling, he said.

The republic topped Paris, Oslo, Zurich and Sydney in the Economist Intelligence Unit’s Worldwide Cost of Living Survey released in March. An influx of foreign workers has contributed to competition for jobs, congested public transportation and surging home prices. The gap between the richest and the poorest Singaporeans rose in 2012 to the widest since 2007, before narrowing last year, according to government data.

The pawnbroking industry also got a boost as surging gold prices increased the amount of collateral borrowers could access, said Yeah, executive director of ValueMax, the biggest such broker by market value in Singapore. Spot gold climbed to a record $1,921.17 an ounce in 2011 before tumbling 28 percent last year.

Get Lucky

Whatever the reason clients need cash, it’s not a pawnbroker’s job to ask. “Sometimes, we hear the customers saying maybe we’ll get lucky this time,” said Henry Kiew, who works at the ValueMax outlet in Little India, a 15-minute drive from the Marina Bay Sands casino. “Then we know they’ll go to try and win back losses.”

Shadow lenders, also known as “matao,” extend loans to gamblers backed by valuables, according to Ho of the pawnbrokers’ association. The client gets 50 percent to 60 percent of the value of their jewelry, lower than the 80 percent to 90 percent rate offered at pawnshops.

If the customer doesn’t pay in three days, the matao takes the valuables to pawnshops and passes on the pawn ticket to the original borrower, Ho said. The pledge can be redeemed by anyone who produces the ticket, said Ho, adding that pawnshops do not know mataos or their representatives.

Spokesmen for Marina Bay Sands and Genting Singapore Plc (GENS)‘s Resorts World Sentosa declined to comment for the story.

Revenue Growth

The combined revenue of Maxi-Cash, MoneyMax and ValueMax will increase 8.7 percent to S$577.7 million in 2014 from a year earlier, according to DMG. MoneyMax will add four outlets to bring its total to 40 by the end of the year, said Chief Financial Officer Choi Swee Weng.

Singapore identified pawnbroking as an industry where controls can be improved to curb money-laundering and terrorism financing risks, according to the country’s national risk assessment report in January. As transactions in the industry are mainly cash-based, risks are posed by pawners repaying debt using illicit funds and pawning illegally-obtained items and leaving them unredeemed, the report said.

Combined gaming revenue of the city’s two casinos will rise to $6.5 billion this year from about $6.3 billion in 2013, according to CLSA Asia-Pacific Markets. There were 15.6 million overseas visitors to Singapore in 2013, compared with 11.6 million in 2010, when the gaming venues first opened, according to data from the tourism board.

“The performance of the casino resorts will be one of the key drivers empowering the pawnbroking industry moving forward,” DMG analysts Jarick Seet and Terence Wong wrote in their May 30 report.

To contact the reporters on this story: Jonathan Burgos in Singapore at; Sanat Vallikappen in Singapore at

To contact the editors responsible for this story: Sarah McDonald at; Chitra Somayaji at

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Debt Counseling: Mohan Jayaraman

I have a sudden need for funds (about Rs 2.5 lakh) in the next two months. I don’t want to disturb my investments. But I don’t have sufficient cash. Should I take a personal loan or credit card loan?
The different considerations that go into addressing short-term need of funds are whether the loan should be secured or unsecured, the rate of interest, ability and penalties associated with pre-payment and servicing convenience. From a credit profile perspective, a secured loan, given against securities or fixed deposits, would be less indicative of credit hungriness as compared to unsecured ones like a personal loan or credit card loans. Generally, these are not based on equated monthly instalments but in the form of overdraft limits, hence they seem convenient for short-term needs. Between a personal loan and a credit card loan, the former is preferred by many for the short term.

I have four that I use regularly. I have never missed any payment. But a friend suggested I cut on the number of cards. Would you agree? My monthly take home is Rs 1.80 lakh and my monthly card bills are Rs 1.20 lakh.
The prudent path would be to ensure you make use of credit limits wisely and typically spend only as much as you can repay. A few tips that can go a long way in keeping a check on credit cards usage include:

Set sub-limits on cards to ensure none goes over-limit individually Set cash withdrawal limits; use only one-two cards for cash withdrawals. Register for e-mail and SMS alerts on the usage of add-on cards, to monitor the spend

If an increased credit limit usage is unavoidable, you could take a report from any of the credit information companies at regular intervals and ensure you have visibility to all your credit lines and liabilities. Wise usage of credit will ensure the long-term health of your credit profile and score.

Why is credit on investment considered less risky than personal loans?
From a lender’s perspective, credit on investment has underlying collateral in the form of securities, fixed deposits, bonds and so on. In contrast, personal loans are generally pure unsecured loans, with no underlying collaterals. This makes personal loans more risky as compared to credit on investment. Credit on investment, as a product, is intended to target the self-employed segment. Personal loans, on the other hand, are focused towards salaried segments with stable, regular income.

The views expressed are the expert’s own. Send your queries to
Today, Mohan Jayaraman, managing director of Experian Credit Information Company of India & country manager of Experian India, answers your questions […]